Originally Posted by
FlyingMoose
As the customer, it should not be your problem that SK does not employ enough back-office staff to deal with these kind of topics. Waiting 2 weeks would be reasonable, 3 would be a stretch, 8 is not acceptable.
On the other hand, some airlines which do answer complaints more quickly are much less forthcoming with valid EC 261/2004 claims than SK. Swings and roundabouts. I'm happy to wait.