Originally Posted by
SK AAR
You need to be patient. When SK states that it may take up to 8 weeks to get back to you, it will take 8 weeks before you hear anything. There is no point in trying to speed this up by sending reminders etc. Rest assured that you will get a reply sooner or later.
In all fairness, 8 weeks isn't good enough and sitting back and accepting what you're told might be the Swedish thing to do, most other countries work differently.
Pick up the phone and make your dismay blatantly clear and that you will not accept an 8 week wait period. Don't accept the argument that they can't do anything for you and simply ask to talk to a superior. This will work almost always, might take a few phone calls but you'll get there. Raise your voice linear to the amount of calls you're making to get your right.
As the customer, it should not be your problem that SK does not employ enough back-office staff to deal with these kind of topics. Waiting 2 weeks would be reasonable, 3 would be a stretch, 8 is not acceptable.