Originally Posted by
floridastorm
Am I able to use Skypass mileage to book and select a seat through KAL's on line website without making a call to customer service? Are there only specific seats allocated for mileage use or can you select any available seat on the flight?
Yes, you can do it all online without calling. I tried entering a non-gateway city (e.g. Phoenix) as the departure for an award itinerary, but the website wouldn't allow it.
Only a specific number of seats are allocated for mileage use in first and in business. So, some flights may be unavailable using mileage.