Unterwegs

InterContinental Lisbon

What is your IHG Rewards Club status?
Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay ?
Not completely

Which room did you book and which upgrade did you receive?
Booked cheapest, received a Club room on high floor and club access.

How are the rooms?
Normal IC size, good size bed, small sofa, small work desk
Bathroom with tub/shower combi
Castelbel amenities (nicer than the usual Agragria but almost anything is)
Nice view
A few problems like:
- Light-bulbs in the reading lights on both sides of the bed missing. Nightstand light too dim for reading.
- No power outlet next to bed

Fruits/Water/Gift
Gift was a small model of a streetcar.
Some water (replenished daily) and fruits (small basket) replenished daily

Minibar
1/2 bottle of Taittinger, but only 1 bottle of beer. Prices are insane (more than 7 Euro for a 0.2l mini bottle of diet coke - you can easily drink more than your room rate with these prices - makes you feel good as an RA). Refilled daily.


How is the exec. lounge?
A bit strange: behind the lobby in a windowless area. Breakfast was good (better than in the main restaurant), no high tea (just some cookies), happy hour had good drink selection (including Taittinger), but the food selections were mediocre at best (not much selection, some inedible)
Service on the last day was excellent, the first two days unfriendly to borderline rude.

What was good and what was bad?

Good
- Very cheap room rate for an IC
- Insane minibar prices shows you the advantage beeing an RA
- Internet was fast
- Service at reception, bell, concierge was very good.

Bad
- Elevator system. Occasionally the elevator was stopping almost every floor with no reason, long waits for elevator
- Even with the renovated areas the hotel shows the age
- Some of the club lounge attendants
- Food selection in club lounge for happy hour, no high tea
- Location: good for car/taxi but a longer walk to the attractions and restaurant areas
- One day needed to call for cleaning, one night turn down did not show up before 9 pm (did not bather to call).


Value for $ or Priority Club Points? Would you return?
It was very cheap, but I would rather spend more money of a nicer place. We just went from there to the IC Estoril. What a difference. A bit more expensive but much, much nicer. Report will follow.