Uber driver starts trip without me
This has happened to me 4 times now.
-I order a car.
-The driver is identified, but instead of coming to pick me up, he starts the trip
-Since the trip has already started but I am not in the car, I have to cancel, otherwise I have no ride
-I get charged for cancellation
- I cannot leave negative feedback for the driver.
The first time it happened they refunded me, the last 3 times (same driver) still waiting for a response. Also the driver had rating of 1.7, so I don't even understand how you can be a driver with a rating like that.