Originally Posted by lancexfang

Lost a new ipad on a recent flight. It happened to be that I bought it just recently after the retina model came out in Nov. So I contacted Chase to see if their purchase protection would provide some coverage.

Right off the bat they said they only cover damaged or stolen items. Well, in my opinion, I lost it, rather than any one stole it from me. But well, if we have to call it 'stolen' for me to get reimbursement, I guess I'd go along with it.

Then they wanted proof from the airline that I reported it. I did, but the airline (Delta in this case) in this case can't provide a copy of the online form I submitted.

I am trying to get Chase (really not Chase people, it's handled by a 3rd party I believe) to talk to Delta. But I'm not optimistic.

I was hoping it would be a little bit more straightforward. But it's probably by design that this is a benefit that looks good on paper but difficult to use in real life. Meanwhile I don't have much experience at all - this being my first ever attempted claim. So maybe people can tell me what I did or thought wrong...

Originally Posted by lancexfang

Now that you asked, it piqued my interest so I went back and dug out the benefit guide. Here is what it says about purchase protection: Purchase protection covers eligible items of personal property you purchase using your Account in the event of theft, damage or involuntary and accidental parting with property. (bold mine)

I'm no lawyer. It seems to me 'involuntary and accidental parting with property' means losing. But again, what do I know. End of the day, it's not about how I understand it. It's about how the 3rd party Chase hired interprets it.