Yet more anti-customer measures from the Worlds Favourite Airline. Maybe they should focus on making their processes more efficient and effective rather than yet again transferring their issues onto the customer?

It's yet another "small" change but they are never ending and all in the same direction.

Reminds me of the opening days of T5 and the boasting of senior management that Club check in desks wouldn't be required as nobody in any class would need to queue. That lasted about a fortnight....