Originally Posted by
ATOBTTR
So any recommendations from the FT community? Is this something you’ve experienced before, especially with any frequency? Should I bring up the issue with DL? I’m not interested in any compensation for it; I didn’t purchase the ticket so there’s no need for compensation; there’s nothing to be compensated for other than the frustration encountered during the process. But will contacting DL have any affect? Should I contact the DoT? I would like to see a change in the process because IMO I don’t believe it’s right.
It's not right. But bait and switch is intentional fraud, and I can't see that here. I see a website glitch.
If it happened to me, I'd contract DL, non-confrontationally but rather as a reporter of a glitch. I wouldn't expect any compensation beyond a thank you. Personally, I wouldn't even ask for the fare difference.
But I do expect the data would be appreciated because they certainly will get in a hassle if it's a recurrent website problem.