FlyerTalk Forums - View Single Post - UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
Old Oct 11, 2016 | 5:03 am
  #692  
jsloan
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Originally Posted by eamond
I tried twice - once with SQ via SIN, and once without. In both cases the agent was only able to pull 125k requirement. The routing from MEL-ICN do go via HKG though (TG462, TG606 & OZ746), however UA online seems to be okay with 80k and that seems only to be the agents' problem.

In addition, when I was trying to pull MEL-ICN via HKG, I was able to do so on one-way searches, however I wasn't able to pull the same flight on a multi-city trip. Strange things do happen on multi-city trips these days that wasn't happening before the switch over
The multi-city weirdness you describe predates the latest change. If anything, in my experience, availability when searching multi-city is better than it was, but it still doesn't match one-way searches.

Previously, the advice was to call in and they'd be able to fix it for you; judging by your experience, that's no longer the case. indeed.
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