Originally Posted by devhali

1) A week after checking out, I saw $500 charge on my credit card. I tried talking to the manager and she wouldn't budge, nor give me any photos/reports on the incidental.

2) I called Choice Hotels group to get some help. They said $500 seems exorbitant. They called the General Manager of the Hotel. The Choice Hotels group people called me and said that the General Manager has refused to work with them either on this.

3) 2 days later, I disputed the charge on my credit card. They allow only few words in the initial dispute.

4) 3 weeks later, They closed my dispute because I used AMEX card to book the hotel online with hotwire and I used Master card for Incidentals. Credit card company thought I was disputing double charge. Ridiculous. So I have to re-dispute and the Credit card company tells me that this time I can add as much information as I can with attachments.



BTW, I did give my credit card for incidentals which I did hundreds of time in the past for my travel. That does not give them a blank check of doing maliciously what they want and charge ($500??? Its not Westin...its Quality Inn) what they want. No one want records or takes the pictures of the condition of the hotel room when they check out. Nor do they call hotel staff to come personally and check before leaving. It's all in good faith.

But when business's don't act in good faith and are sneaky. How do you defend yourself? They are no regulations around it.