Originally Posted by coolcoil

Am I reading correctly that you only upgraded on the outbound and the money collected by AA when checking in for the return was to pay to that? If you were upgraded both ways, then of course you needed to pay $350 twice.

I would write into AA on the CR form on the website with the story that you gave above, minus any extraneous comments like the ones about the attitude of the CSR. That stuff is fine for FT, but would not be helpful in getting a resolution.

If you have not already, you should double check with your credit card company to make sure the charge was not reversed. Sometimes you get a charge on one statement and the statement for the following month shows a reversal.