Subject: Please HELP!!!!

I am TRYING TO RECEIVE A PAYOUT AND HAVE WRITTEN 10 times already that I don't know the answer to the security question. I don't Remember answering that question.

I even tried call uk offices

I AM NOT RECEIVING RESPONSE
TO MY SUPPORT TICKETS!!!!

PLEASE HELP!!!!!!!!!!!!!!

The only answers I get are to refer to rote Answers that do not address the issue

I do not know the answer to my security question I do not even remember ever answering that question

It seems to me that TopCashBack does not want to pay out the cash earned.

Ticket
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Category Other/Unclassified
Title Re payout
Created 08 Oct 2016
Status Waiting for TopCashback
Notes
Comment

I can't retrieve my payout. Please help
I don't know the answer to my security question.


Confirm your payout
PayPal is trusted all around the world and you won't have to pay any fees for our cashback payouts.
Withdrawal amount $61.50
Paypal Email Jo
Please answer the following security question to confirm your identity and withdraw funds.

What is the name of your favorite childhood teacher?
Jo0 | 08 Oct 2016
Please review the following which may help to resolve your support ticket. Click 'support ticket Answered' against the appropriate suggestion to close your support ticket. Alternatively, click 'support ticket Not Answered' to add further comments of your own.
Why have I not received my American Express gift card?
All card requests do need to be processed by ourselves first before these are passed on to American Express to ship out and from here it can take around 10-14 days from this time to be received by our members in the mail. Unfortunately there is a delay with the card production vendor which is outside the control of both ourselves and American Express which has had a knock on delay with these cards being shipped out. Both sides are working to get this resolved as soon as possible but please can I ask if you are able to allow 17-21 in the meantime. Our sincere apologies for any frustration or inconvenience that this may have caused but please be aware that you can look to use an alternative payment method should you need this sooner.


I referred my friend but this isn't showing in my earnings yet.
If your friend is showing as having met the threshold but this is not reflecting in your payable earnings, could you send in a support ticket and we can look into this for you. If your referral performance is not showing as completed for a friend though, could you allow a little more time for them to reach this threshold.


I'm unable to view to my Amazon.com Gift Certificate.
You should be able to see your Amazon Gift Certificate from here.

It shouldn't be a problem if you've already marked your Gift Card as used or having problems finding it. If you follow the link below to the payment history and click on the payment you are after then the code should be displayed when you scroll to the bottom and press 'Click to use now'.

https://www.topcashback.com/account/payments/history



My cashback hasn't reached payable yet
We are always more than happy to chase your delayed cashback for you but before we do, it's always worth checking the estimated payable speeds on your account. You can do this by going to the 'Earnings' page and selecting the 'Cashback by Date' tab, or you can follow the link below.

https://www.topcashback.com/account/earnings/date

This is just an estimate and it can take several weeks longer sometimes, as we can't pass this on to you until we receive it from the merchant. Can we ask that you allow at least a further 4 weeks before getting in touch?


I haven't received my referral bonus yet
Please be aware that when you refer a friend to TopCashback, you will need to allow them to reach $10.00 of eligible cashback at payable status before you will receive the bonus in your account. You should then see this bonus payable in your TopCashback account shortly after.


I haven't had my authentication email
If you have not received your authentication email yet then please don't worry as this can take a few hours to come through sometimes. Please be assured that this will not affect the use of your account and you can continue to shop as normal.

If this still isn't showing and you've checked your spam/junk folder then you can send us an email to [email protected] with 'Authenticate' in the title and this should resolve the issue.


My transaction is payable, but says $0.00
If you have made a transaction through Booking.com and this has progressed to payable at $0.00 and has not uplifted after 6 weeks of completing your stay then could you lodge a missing cashback claim for this by going to 'customer care' and clicking 'lodge a claim'.


How do I view my missing cashback claim?
If you have an open missing cashback claim then you should be able to view this by going to our Customer care page, clicking ‘lodge a claim’ and then by going to 'open claims' in the navigation box on the right hand side. If you would like an update to your claim and it hasn’t been resolved within 12 weeks of being submitted, then you can always post a quick message on it and our claims team should pick this up.




Confirm your payout
PayPal is trusted all around the world and you won't have to pay any fees for our cashback payouts.
Withdrawal amount$61.50
Paypal [email protected]
Please answer the following security question to confirm your identity and withdraw funds.
What is the name of your favorite childhood teacher?


Help I've forgotten my security question
Edit PayPal details
You must have a valid PayPal account before you can transfer your cashback. Visit PayPal to create an account if you don't already have one.

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