I have a house guest en route from the UK to CNS who has spent a few days in Perth - I arranged all of her travel.

I booked her onto the 1200 departure PER-BNE connecting the 1900 departure BNE-CNS in business class using AA points on one ticket (a legitimate connection since it is bookable on QF website).

Today's 1200 PER-BNE was delayed arriving BNE around 2000.

Now I have taken the evening BNE-CNS flight on numerous occasions over the last few year and QF will usually delay this flight to accommodate late incoming PER customers. But not today even though the fight was already delayed by about 30 minutes due to the operating conditions at BNE.

So QF have put my guest onto the 2130 JQ BNE-CNS in low cost economy insisting that all accommodation in BNE is full booked out tonight so they cannot offer an alternative (e.g. QF flight tomorrow with business class cabin).

Issues arising:

1. They have made no offer of compensation (only advising "go get some points back from the issuing airline" which won't apply since its a connection from business class sector).

2. My friend was required to check in the cabin bag for the JQ flight (one bag 7kg domestic rule applied even though she was on a QF service offering with J class). (Having to wait for baggage collection may have a big impact on arrival into Cairns at midnight due to lack of taxis).

3. QF are outright lying about the lack of accommodation in BNE (I have checked on various hotel websites and chain hotel websites including Hilton, Accor, etc).

IMHO QF have not handled this one well, especially since they had a minimum of 4 hours notice (the length of the PER-BNE flight) to manage a contingency. I have a particular problem with the dishonesty. I also suspect QF don't give a sh-t about the customer since this flight was booked through AA.

What to do (if anything)?!