Originally Posted by jamesteroh

You should have complained if your first plane landed late. BS is still giving you some added benefits like a free drink and bonus points but I'm sure they would have given you a small credit if you ended up in a lousy seat because your first flight was delayed. If someone is going to pay for BS on Southwest though I don't know why they just don't pay for C+ on a legacy if they don't have status. They get a guaranteed seat location even if they are the last to board, more leg room and unlimited drinks and dedicated bin space (assuming the FA enforces it). I a BS fare is fully refundable but on a legacy you can make same day changes for free.