cova

I booked a members only rate online at the Radisson Blu Royal Hotel, Dublin. The rate clearly says in big green letters with a check mark - FREE Cancellation! (! included).

However, a couple of days later, my credit card was charge for the entire stay - with the charge indicating "In Person" charge. I was not physically there.

I spoke to Customer Care and they said it was Cancellable, and the CC should not have been charged. I had them call the Hotel direct, and the clerk indicated that they interpret these rates as prepaid, non-Refundable.

It is Saturday, so now Customer Care (based out of Omaha) will have to call back on Monday.

Beware - I would call reservations or hotel direct to book.