Hello frequent flyers,

I recently joined the Delta FFP. I'm not an experienced travel hacker by any means, but I have read a lot on the subject.

I've read some articles from more experienced people about finding things that could be considered "broken" or "not working properly" on their flights & being able to get money vouchers or discount vouchers from the airlines because of this.

It didn't go into to much detail about how you would do this. (what to look for, who to talk to, etc...) so I was wondering if someone could give me a more thorough explanation.

Thanks!