Originally Posted by
biffothebear
Hi All,
Thanks for the comments, especially the links to the other HON tales of woe. Same story in each case!
It really seems like LH have lost the plot taking high revenue customers and messing it up so badly trying to trim corners.
I think that sticking with LH to get SEN and the standard priority access in DE airports has a use but spreading out to use OneWorld via BA may be a better way forward. It seems that BA are pretty poor at status matching though!
when you are considering BA as an alternative, it seems that you haven't used them that much and experienced LHR connections and / or the subpar onboard product.