FlyerTalk Forums - View Single Post - Hurricane Matthew Master Thread

Oct 5, 2016, 11:43 pm

#41

flyerCO

FlyerTalk Evangelist

Join Date: Sep 2003

Location: San Antonio

Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium

Posts: 27,155

Quote:

Originally Posted by NYC123

If I remember correctly, weather waivers often allow for full refund. With this (significant) storm that is not happening.

One can cancel and have future change fees waived (with $ staying as Delta Dollars), but not simply cancel and refund to credit card.

I have a meeting that can now not happen, that the client paid for by check ahead of time. I now need to refund client, but now have no need to go visit them. It was a high fare so I am annoyed I now have to pay for it, waiting to use the value on future trips(s) to recover my expense.

Is this a more restrictive waiver than usual for this type of wx event?

Nope. They only allow the refund if your flight gets cancelled or delayed over 90 minutes. Otherwise it's a credit if you don't rebook at the time. Does the customer agreement require a refund, or can you simply leave it as a credit for future flight to see customer?

Reply