Originally Posted by
keitherson
I overheard FAs chatting to some passengers and they have admitted they were "
overcoming difficulties" on this route. One comment was that the passengers
"were just so different". I mean, 10-hour transatlantic international vs average flight length of 2-3 for domestic/transborder/Caribbean attracting a different passenger mix? Could WestJet have really been surprised?
Of course expectations are different.
When FAs complain the passengers "were just so different", it's because there are high percentage European (incl British) passengers on this route, maybe the only route in WS network. Even Dublin route does not have many European passengers. They have much higher expectations than North American passengers and value services differently. They value on-time, professionalism, quality of food and comfort. They don't care how much jokes FAs can tell or how chatty they are. As per European standard in terms of in-flight experience, even Ryanair is better than Westjet yet still has much better value/price ratio. So £200 price for this type of in-flight experience really is not that value. After running business in such closed sky all the life, Westjet really don't understand what is like outside its own world.