https://twitter.com/WhatThe5K/status/783391636168597504
Interesting exchange on AskTSA this morning.
Pax at BIS asks why all pax are now required to remove snacks (yes, Doritos and such) from their bags during screening. He was told it was a state-wide FSD rule.
TSA-bot responded that TSO's have the discretion to do whatever they want.
Pax responds by posting the website info regarding snacks. Nothing about snacks being prohibited or requiring extra screening or removal. Pax asks how travelers are supposed to prepare for travel when they have no idea what to expect or what is/isn't allowed.
Pax points out that he was specifically told that this has
nothing to do with 'discretion', it is a new state-wide FSD rule that applies to
all pax. Pax notes that TSA-bot clearly is set up to respond 'discretion' without actually processing the nature of the complaint.
Final unanswered pax question (neither bots nor real people wanted to tackle this one honestly):
So how, as a traveler, am I supposed to know what the rules are when your website and agents don't even agree on what the rules are?