FlyerTalk Forums - View Single Post - Buying Money Orders at Walmart(2013-2016)
Old Oct 4, 2016 | 5:48 pm
  #1978  
bodiddely
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Originally Posted by forever1001
Just a story about the MO.
I tried to purchase two MOs ($999.3 each) on last Saturday. When the receipt came out, the second MO was voided, so the cashier gave me the first one with $1000 change. I suspected there might be something wrong with this trasaction, so I dicided to keep it until I can confirm it is outstanding. Unfortunately, I called to verify it yesterday and the system told me it was cashed on July.8 with the amount of $32.
Then I brought this MO to walmart and ask for a solution. They contacted with Moneygram and were told there are two records regarding this MO. After a long neogotiate with Moneygram finally I got a new one from Walmart today. I am lucky that a kind Walmart granny helped me solve this issue. If I did not verify this MO or keep the Walmart receipt, I can imagine probably I will lose $1000, plus a return check charge.

PS: The customer service of Moneygram is awful. One stupid rep even ask Walmart fax the cahsed MO to them... I had never seen the granny become angry before, but I did yesterday.
Check the VGCs you used to see if the charges were reversed. I had a similar situation where I was given 1k MO and 1k in cash and charges were reversed onto my VGCs. I went back to WM and explained what happened. The cash manager audited everything but insisted they weren't short - I gave her my phone number in case that changed but never got a call back.
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