FlyerTalk Forums - View Single Post - Update: Preferred Plus Seating Policy Perks Taken Away and then returned
Old Oct 4, 2016 | 3:41 pm
  #15  
dmodemd
 
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I agree customers should get what was published at the time they paid for the service product.

I had a similar issue with ANA. I specifically bought ANA coach seats due to 8 abreast seating on the 787 and the corresponding seat width.
Then they introduced premium economy and changed economy to 9 abreast. I was not notified and happened to notice the equipment change before I checked in. I complained and asked for Premium Economy, the next class of product that meets or exceeds what I paid for. Of course I was denied and told I got the "class of service" I paid for...

Magically overnight I was upgraded to Premium Economy (maybe my Star Gold status helped to op up me?).

So, I have a personal issue with the advertised specs of the product being changed after you purchase the product.

I think Alaska needs to proactively notify every customer who has purchased Preferred Plus on an upcoming flight, notify them of the change in the product, and offer them a refund.

Last edited by dmodemd; Oct 4, 2016 at 3:55 pm
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