Originally Posted by
NordsFan
Not where I come from. I suspect same is true for OP.
Exactly. Just to clarify: the bug was in the dish served *before* the main course.
Originally Posted by
YZF_Elite
What are you expecting?
Bugs can be almost anywhere and food is an attractant for them. IMO, most of the population would just take this in stride, ask for another meal and move on. If you're looking for something like a $500 goodwill gesture for your trouble you may need to re-check your expectations. A restaurant would comp you the ~$15 entrée. AC food is probably comparable to this price range in a low-end restaurant. Assuming you will fly AC again, the 15% code exceeds this likely by a wide margin.
It is not my intention to minimize how it affected your personally, but to provide another perspective.
YZF_Elite, thanks for your reply, but - aside from the compensation - I think that this is a serious matter... I'm more disappointed from the answer rather than for the offered discount... Maybe I overreact about the matter, but really I consider this kind of issues with a severe eye.
Originally Posted by
eigenvector
What? AC also outsources its heavy maintenance, does that mean it isn't at fault if one of its planes falls out of the sky?
The airline is responsible for all aspects of the customer experience that it chooses to market under its brand. OP didn't buy a meal from Gate Gourmet, he bought it from Air Canada. So it's appropriate to complain to AC.
+1