Originally Posted by
CanRulez
It is quite upsetting and disgusting to see a bug in your meal, but remember these meals are prepared by the catering company so I find AC's reply appropriate.
IMO, receiving a 15% off base fare discount for a future flight seems fair.
What? AC also outsources its heavy maintenance, does that mean it isn't at fault if one of its planes falls out of the sky?
The airline is responsible for all aspects of the customer experience that it chooses to market under its brand. OP didn't buy a meal from Gate Gourmet, he bought it from Air Canada. So it's appropriate to complain to AC.