Hello,
I would like to have your suggestions about how to behave with what happened to me recently.
FACTS:
- I flew AC business class on AC883 in August on board B787-900
- It was a paid ticket
- I was paying to fly business class
- While the main meal was served, I found a bug in the entreè dish
- It was alive
- It was moving around it, more specifically on the surface where the food was presented
- I immediately alerted the cabin service director – who was literally quite shocked
- He took note of the occurring event
- He suppressed the bug
- He pasted the remains of the animal on a scotch tape strip
- He attached it to the Flight Report which I suppose you received, together with my personal data.
- I provided (upon request) all my personal data but I didn’t sign any paper, since I was not asked to do so.
OTHER CONSIDERATIONS:
I’ll let you imagine the sensation I felt and my consequent reaction, a mix of dismay, costernation and distress.I think it cannot be ignored the seriousness of what happened, which is definitely noxious, other than unsafe, unhealthy, risky and upsetting. I literally lived the remaining part of my journey as a prolonged nightmare because of the feeling of disgust which I’ve experienced for a few days in a row.
I consider Air Canada should take full responsibility as it is strictly liable for the matter at hand.
I expected to be contacted quite quickly by Air Canada but, after almost a month, I didn't get any spontaneous contact and this attempt to bury under the sand what happened is even more unpleasant.
Therefore, I wrote an e-mail anticipating my registered mail both to Air Canada in Canada and in Italy where I exposed the facts and asked for a contact, saying I was ready to take possible further actions. After few days, I got the following answer:
Dear Mr. XXXXX,
Thank you for contacting us about the unfortunate experience you had on board flight AC 883 on August XXX.
I am terribly sorry you found a bug in your meal. I can understand why you felt disgusted by this event, and how it affected the rest of your trip.
Meals are prepared in caterers' kitchens under strict control, in multiple numbers for several flights and, in some cases, for other airlines as well. However, they must always meet our rigid standards and your comments are very concerning. You may be assured we will follow up internally and take the appropriate action to prevent something similar from happening again.
We would like the opportunity to impress you more favourably. As a gesture of goodwill, we are pleased to offer you a one time saving of 15% off of the base fare on your next booking at aircanada.com.
To receive your discount, enter the one time use Promotion Code XXXXXXXX in the Promo Code box at
www.aircanada.com when you make your booking. This offer is valid for one year from today.
This means the booking and travel must be completed within the year. It is available on a new booking only and applies to a maximum of two passengers, provided both passengers are booked at the same time.
The discount applies exclusively on published fares for Air Canada and Air Canada Express designated flights. Flight pass purchases are not eligible for the discount and promo codes cannot be combined with other discount codes.
Please note the fare displayed on the Select Flights screen will reflect the discount rounded to the nearest dollar.
Your continued support is important to us and we will do our best to ensure all your future travels on Air Canada are enjoyable in every respect.
Sincerely,
XXX XXXX
Customer Relations
May I say that the answer was even more disappointing?
Do you have any opinion about that? Would you consider any further action?
Do you consider the "discount" a valid compensation?
In 15years of extensive travel I never experienced nothing similar and I never asked for a serious compensation, but come on... this is enormous!
Thanks for your hints.
Luke