Originally Posted by
ehallison
A lot of legitimate customers were discarded. My husbands points were frozen, then clawed back, despite the fact that all of his spend was legit (hotels and everyday spend, NO MS). Others in the thread on that debacle reported the same. He had every intention of keeping the card - we'd even already paid the annual fee. We got nowhere with complaints so he canceled the card and got a refund. I found out later that many were successful with filing CPB complaints
Agreed, my wife and I both met the minimum spend organically and I have since closed my account. She will close hers prior to the AF due date. I was planning on keeping the card, however how the whole process was handled put a bad taste in my mouth, so I cancelled. I actually made money on this deal with my 2-$100 AA gift cards and the refund of my AF. Add in the 100,000 points and it was a steal.
Again, I would still have the card had they not handled the process so poorly. Losing a single customer is not good business, so I disagree with Mia's assumption. Especially the situation they find themselves in after losing the Costco contract.