Originally Posted by
simons1
Exactly. It seems there have been a few of these cases recently where emotion appears to have overtaken the legal basis of the claim.
Of course in most sectors of business, disadvanting the customer in the same type of context as F to J on a plane would result in some form of goodwill gesture as well as the appropriate refund. However remember we are talking BA here and they don't do customer service.
BA are more generous dealing with downgrades than many other airlines, the OP was offered £500 per passenger over and above what EC261 dictates. Isn't that a form of goodwill gesture? In addition to the £500 the OP will get their statutory 75% reimbursement.
Now, from what I've witnessed, that sort of generosity is not to be found for those downgraded on QR, EK or EY. I know you like to bash BA at every opportunity, but credit where credit is due.