Originally Posted by
Kmxu
A 1K agent used the ticket price (code G in the original booking) to deny me a chance for upgrade with GPU after the fare code was changed to full-price Y during IRROPs. I guess that agents were told to use the ticket price as an excuse.
That's annoying and against the rules, but every so slightly justified.
In my case both ground customer service agents quoted the dollar amount I paid as an excuse for:
1. not putting me on the CPU list, not on because of companion
2. not letting me SDC my ticket, again with an agent because of a non status companion
First offense was rectified by a LAX gate agent. Second put me on the no change list.