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Thread: Are Airlines Paying Attention to Your Social Media Requests?
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Old Sep 28, 2016 | 4:39 pm
  #6  
ursine1
 
Join Date: Mar 2011
Posts: 6,286
Social media is replacing the call center. It's going to happen whether or not we like it. Successful companies will recognize the possibility for potential benefits to the customer, and not just those to the company.
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