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Thread: Are Airlines Paying Attention to Your Social Media Requests?
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Old Sep 28, 2016 | 3:35 pm
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captaink
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Southwest has a couple centers at HQ dedicated to monitoring social media- one focused on the CS side (responding to complaints, compliments, etc), and another more operational (in the sense that they don't respond so much as direct Ops to fix the issue everyone's tweeting about).
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