Originally Posted by
jasonvr
I had the same question. Absolutely nothing in the T&Cs that says you have to register before staying. I think other hotel chains allow for retroactive on their promos (Hyatt IIRC). I had two stays before I found out about the promo.
Originally Posted by
CoweyB
The T/Cs prescribe three conditions: members must (i) register online for the Promotion at clubcarlson.com/workplay; (ii) provide their Club Carlson number at the time of reservation or before checkout; and (iii) complete at least one Eligible Stay at any Quorvus Collection, Radisson BluŽ, RadissonŽ, Radisson Red, Park PlazaŽ, Park InnŽ by Radisson and Country Inns & Suites By CarlsonSM hotels worldwide during the Promotion Period.
So I don't think you will be awarded for any stays before you register for the promotion.
Originally Posted by
jasonvr
Which part of what you quoted prevents it:
(i) Yes, I'm registered
(ii) My Club Carlson number was on the reservations
(iii) I made a stay during the Promotion Period (Aug 1-Oct 31)
Originally Posted by
CoweyB
The promotion states: Register for the Work Hard, Play Hard promotion today to start rewarding yourself all week long.
that suggests - to me - that you only earn additional points after registration and not before.
I gotta say, big thumbs down to Carlson on this one. I emailed back and forth with them a couple of times and they eventually just said to call, so I did. Got kind of an annoying CSR who immediately said "have to be registered before checkout". She went thru the T&C's and kept trying to point of a place where it required it, but couldn't actually point it out. Talked to a supervisor who said "that's the way it is on all our promotions".
I ended the call by saying that I just wish it was actually stated in the terms and her response was "well it seems clear to me, but I work with these all the time"
Given that at least some of their peers in the industry (like Hyatt) don't require registration before the first stay, it seems like quite a customer unfriendly move