Originally Posted by
BMadden
.... I have no idead if I should trust this website...they refuse to give me anything in writing confirming this promise. I have called Chase (as having a chase card is a requirement to book through this site) and they say they have no affiliation with LHRcollection.com.
Welcome to Flyertalk.
The site is operated by Connexions Loyalty, Inc, but Chase contracted with them to offer this benefit. I can think of no reason that a legitimate business would not state in writing that they will reimburse you for a mis-quoted rate, nor can I think of any reason that Chase would not assist you in dealing with their contractor, but this is typical of Chase.
I think you will do better dealing with Connexions, than with Chase, and you need to work your way past the front line customer service staff to someone with the personal authority to authorize the $1,000 reimbursement -and- who will give you their full contact details:
Full Name
Title
Complete postal address
Direct telephone number
Direct email address