Originally Posted by
Somewhere in the Pacific
In a feeble defense of HA, I will say that it depends on whether you're flying FROM the mainland.
Have an overyweight bag in the islands, no worries. Have an overweight bag in JFK, SFO, LAX etc...$50 fee.
I've found the mainland employees truly don't understand what Aloha is all about.
Maybe for you that's true, but for many of us some of the islanders aren't always brimming with aloha either. LIH is the only place I've had someone weigh our carry-ons and force us to remove 2 pounds from one bag, which we simply repacked in another carry-on then transferred back after security.
I've flown HA to/from the islands around 15 times over the past 12 years, so I certainly like them enough. Inflight crew are almost always pleasant, but the ground crew can be temperamental just like mainlanders.