FlyerTalk Forums - View Single Post - Is National's Twitter rep always this useless? Boilerplate response to serious issue.

Sep 26, 2016 | 10:54 pm

#2

DonCarpenter

Join Date: Mar 2013

Location: MCI

Programs: National Executive, Hertz Five Star, Hilton Diamond, BW Diamond

Posts: 323

Quote:

Originally Posted by cblaisd

I had a very serious issue on Saturday evening at one of National's stations, DM'ed the National Twitter rep and the response made it clear that my DM wasn't even read, but simply responded to with a boilerplate.

Serious as in potentially put me in danger.

Not sure what next steps should be -- Better Business Bureau? Consumer Protection Commission? State consumer protection agency in the state where this happened?

BBB doesn't do a thing. So don't even try that. If it's serious enough to go to government officials, I'd at least make as many calls as you can. Social media isn't the place to get satisfaction. At least not from National.

Reply