Problems while traveling? Need Consumer Protection? Here’s information on protecting yourself & how to file a complaint with US Department of Transportation. If anyone has any information on countries other than the US, please post the information & I will incorporate it in this thread.
File a Complaint with the TSA – this link has information on the TSA & how to file a complaint with them.
Unfortunately, with damaged luggage these days, the airlines can shift blame (and sometimes rightly so) to the TSA, if that happens,
fill out the form & report it.
Tired of having to take off your shoes at Security? Then
print this page and show it to the TSA reps at the airport, chances are you’ll have a secondary, but sometimes it’s best to question authority.
Most jackets are still required to be removed, but not all.
What to do if you feel violated during a secondary screening
Know in advance of pending delays at airports.
File a complaint about any incidents that occurred in the air.
Basic information about flying
Got a civil rights violation complaint?
File it here
Industry Letters Guidance Regarding Aviation Rules and Statute
Customer Service issues? Know your airline’s
customer service plans
State Department Travel Warnings
One Travel’s Rules of the Air – general information, including a link to most major carrier’s Contract of Carriage. Oddly, NW’s isn’t included, but it can be found
here.
Rule 240 - general information - note, not all carriers have a rule 240 (DH for example)
Need to file a general complaint? Write to:
Aviation Consumer Protection Division
U.S. Department of Transportation
Room 4107, C075
Washington, D.C. 20590
Phone 202-366-2220 (24 hours)
E-Mail:
[email protected]