Originally Posted by
RichardInSF
I arrived from NYC on LH en route to a 45 minute flight to BRU and am sitting in the term A Senator club.
First, at immigration there were long lines. As I neared the front of the long line I was in, the cop/border agent shut his window and told all of us still in line to just go to the end of some other line. Then he walked away.
The security checkpoint after immigration to get to terminal A is operated close to what I imagine a prison intake system is like. People are rude, bark orders, and there are often huge lines.
Transit for handicapped and mobility limited to get from where I came in to terminal A must be a real mess as it requires traversing at least a mile.
Terminal A amazingly has a significant restroom shortage.
And so it goes....
When you are mobility impaired, FRA provides you with a chaperone. It is one of the most confusing airports I have encountered, in terms of design (the elevators are often sort of hidden away, perhaps purposefully), making the chaperone a must, even for someone who travels through there fairly regularly. There are several fully accessible restrooms in the lounge designated for passengers with disabilities, and the arrivals and business class lounges also have sufficient restrooms (including accessible restrooms).
Signage at FRA can be confusing -- for example, trying to find the train station, depending on where you are, and depending on which elevators happen to be working at any given time, can be both difficult and incredibly time-consuming.