Originally Posted by
ThreeJulietTango
Nitpick: Airport agents have been specifically instructed not to call RSD as they have their own help desk.
I haven't heard anything about the extra bag for EPs going away and I'm disappointed that this seems to be occurring throughout the system.
Good to know. They may be calling their own helpdesk instead of RSD, I've never inquired further. I'll ask them to call their helpdesk instead going forward.