Tale of two Sheraton hotels (Commander & Boston)
Wanted to see different parts of Boston this weekend:
Sheraton Commander
See online 2 bedroomsuite is available (based on another post of plat being upgraded to it, realized it would be perfect since trip with my co-worker and I). Asked to be upgraded told at 2pm on phone, told not available but maybe club floor is. Called plat conceirge at 7ish room 2 bedroom suite still avail. Called hotel up since I was about to arrive and told its not avail and say reservations is wrong. Get there 15 min later and call reservations while at the front desk, they tell me hotel completely sold out (dont think so but who know what button they pressed). Get assigned 1 bedroom suite on low floor. Go to room and someone in there half naked!
Go back to front desk and no apology for room. He's also like oh you also wanted no smoking. He then SAYS we prioritize plats according to rates and though he going to get in trouble (its 8:30 so I think its bs) hes going to put me in a non smoking, club floor, 2 bedroom suite. ***Makes me feel like **** since I am paying a corporate rate which is actually the same as the regular room rate and not a cheap rate (came to almost $200 with parking). *** I'm not good enough to be upgraded to a room at 8pm that someone who might be paying $30 more and might not arrive is?
Get to room, during stay realize mouthwash was opened and half used. Call for wakeup call at 1am and guess what.. No one answers. Call at 1:30 and no answer. Without wake up call, alarm was low, woke up 30 min later than suppose to..
Oh the elevator only opens half way. My luggage barely fit inside it Got stuck in it a few times. Filled out a comment card but no response so who knows if it was even read. Also valet parking is at parking lot, had to park ourselves. so much for valet.
Sheraton Boston
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Amazing hotel. Paid $5 cheaper rate then the Commander, was going to stay here both days but wanted to see Cambridge too. Stupid me. First class from seperate checkin line, express elevators, upgrades with no hassle. Recognized status completely. Called room to see if anything I needed. Room was like staying in a W Boston and reminded me of W Westwood (but in Boston).. Climate control, everything you might need. Model convention and frozen four teams were in town and staying at hotel.. World class gym and they are expanding. (Not free for non plat or if not on club floor). Perfect place to stay. True Valet parking. My new home when I'm in Boston.