Originally Posted by
justhere
Not sure if you are playing semantics or just being dismissive. While WN might not use the word "recommendation" their policy certainly implies recommendation. So either you aren't familiar with what WN says on it's website and instead of being dismissive maybe check that out.
Or you're playing semantics just to be difficult. Why not help yourself and follow WN's recommendations/suggestions to make things go a little more smoothly at the gate. Plus it seems to address your exact situation and concern.
I disagree with your reading of the policy. Southwest clearly provides both options, with no requirement that a COS prebook. The language used is "may," not "should" or "must."
When you read the FAQ, it appears that the prebooking option exists so a COS can reserve the seat with less interaction at checkin, but it is clear that both methods are acceptable.