Originally Posted by
orbitmic
I very much agree with that. If/when reputational damage occurs, it is much harder and slower to reverse. Many airlines with excellent products are still paying the price of bad reputation acquired many years ago.
Reputation means different things to different people. Obviously, for people who associate flying with food the fact that BA may stop giving any for free will mean a bad thing. As far as I can see it I might as well complain when a restaurant does not do my dry-cleaning when I go for dinner. Other airlines lost their reputation because their hard product sucked and they had/still have some of the most disinterested employees. Food had nothing to do with that. It is because BA was so far ahead and introduced a flat bed in business class that other airlines were behind. And these airlines lost their reputation in premium classes, not in economy. But premium classes are different. I don't think that in economy there is any difference, unless, of course, one really wants to make a point and say that crisps amount to full service.