Originally Posted by
segacs
This is one of the main reasons I take out separate travel insurance with coverage for lost or delayed baggage. Insurance companies may be soul-sucking scum of the earth, but at least they're more pleasant to deal with than airlines.
That was the old me... new me knows better now... thanks to FT
It was such a gruesome experience I know Its not worth the $150 + 4XX in charge back after a explosive email for what I been through...
And guess what what... all this happened while I was on a PY ticket that was downgraded to Latitude because of equipment swap
So this is def not some BS about "You want good service you pay for it"