Following the official recall of Samsung Galaxy Note7 phones, the US Department for Transportation has banned the use of these phones if you are flying to or from the United States.

Advice for customers travelling to/from the United States

The safety and security of our customers and crew is always our top priority.

· If you own a Samsung Galaxy Note7, you must not turn your phone on or connect it to any power source during your journey.

· If the customer’s bag is checked in at the gate, they will need to remove the Galaxy Note7, and place it in carryon baggage.

· Refer customers to the FAA website for further information


Advice for customers travelling to/from any other destination:

American Airlines recommends that your customer follow the below advice:

· Turn off the device.
· Disconnect the device from any charging equipment.
· Disable all applications that could inadvertently activate the phone (e.g. alarm clock).
· Protect the power switch to prevent its unintentional activation.
· Keep the device in their carryon baggage or on their person (do not place it in your checked baggage).