We just had a two night stay. We are routinely upgraded to a loft room as a diamond. Breakfast is excellent with innovative menu choices. Service was superb. On check out, I offered a gift card that had roughly $75 left on it. It's my last gift card. I have decided to not buy any more, no matter the discount, due to reports of fraud by others. Wouldn't you know, it came up as -0-. The Front Office Manager happened to be checking me out. He took the card, took notes, and has taken responsibility for getting me the credit for the card. He said that even if Hyatt should fail to honor it, that the hotel will do so. Amazing! I was very impressed that this wasn't made my problem to handle.