Originally Posted by
bmw303
As a Platinum I've never gotten a non- U.S. based call center. I'd be surprised if Gold/Plats were sent to non- U.S. based centers. I think even Silvers are sent generally to U.S. based centers.
I'm a silver and I've generally always spoken with US-based agents. Even when they've been non-US based, they've generally been able to help me without too much trouble.
I've always been extremely well prepared before calling, however.