Originally Posted by
cvg-aa
I wonder why AA sets up BE but doesn't do the related IT effort to make the program work. To many manual requests for original flight credit, and now 2 of 3 transatlantic tickets bonus did not post. My small business likes the possible benefits of BE but not the effort required to track BE mistakes. I wonder what it will be like to redeem for transpac tickets (not just certificates). I shudder to think!
Tell me about it. Any change to the ticket seems to cause the BusinessExtraa number to vanish. I once thought it was only re-issues, but even schedule changes seem to cause this problem.
I now enter all of my ticket numbers into the retroactive credit fields a few months after travel. This is faster than trying to reconcile each ticket with the actual dollars credited to BE.