Did you visit the website before staying? They are quite transparent about their benefits - http://www.hiltonhawaiianvillage.com...onors-benefits . If you didn't like it, you shouldn't have stayed.

Also, did you book Alli Tower, or were you upgraded to it? That is a great room, and if you booked it you may not have been upgraded because that is already one of the better places to stay within the resort.