Few thoughts from someone who has stayed in a number of Hilton and Conrad properties around the world:
1) If you have Diamond or even Gold status- AVOID this property at all cost. You WILL NOT get free breakfast. Instead you get a $10 per person ($20 max) credit which isn't too bad but when you are used to free breakfast at all other Hilton/ Conrad properties (such as Hilton Bora Bora or Conrad Maldives), not getting free breakfast can comes as a rude shock
2) No elite lounge and no free newspapers like other Hilton properties. They don't even use Hilton standard toiletries but inferior quality ironically in nicer looking packing (not sure if this is only the case in the "premium" Alli tower). No business office and if you want to do any printing there are charges regardless of status.
Even worse, I had a replacement credit card expedited to me by my card company and the business office charged me $3 to pick up my letter. Ridiculous!
3) Upgrades are more a hit and miss. We came on a PAID conference rate (which isn't cheap at $375 per night) but still they messed up on the King room preference. No upgrades at all for our 7 night stay
4) Bad customer service all around and callous, rude, nonchalant staff from the pool to the lobby front desk (regular and Alli "special" tower) to the housekeeping staff that never straightens up the room properly or misses even the trash. Mainly staffed by mainlanders who shouldn't really be in the hospitality industry in the first place.
5) Hotel has 3,000+ rooms and becomes a zoo when there is a high occupancy which is most of the time. Don't expect a 4 or 5 star Hilton/ Conrad service. Quantity over quality seems to be the mantra here.
6) Expect huge push on their grand vacation timeshare presentations in exchange for 20K - 50K points per couple depending on your status. Even with AXON discounts, this can't even pay for 1 night at a Category 10 hotel.
Funny thing is that this is a Corporate property and they hardly follow any of the Hilton expectations set out for non-corporate owned properties- from the toiletries, to elite benefits like upgrades or breakfast.
Better to stay at a Westin or Royal Hawaiian with no status than stay at the HWV with Diamond status. You have been warned.