This is a common misconception. Info desk was never designed to be for new user questions, but for questions that related to more than one program. It's become a dumping ground or forum for new users, but back in the good old days, new users did just fine posting in the American Airlines forum when they had questions about American Airlines.

Not only should you read the sticky before calling posters names, but also realize that if you look in the AA forum, there may already be a thread addressing the exact question you have. It doesn't make sense for us to have multiple threads on the same topics in multiple places. Unfortunately the moderators can't keep up with moving all the posts here that belong elsewhere. Its like a game of whack-a-mole.

But welcome to Flyertalk. Spend some time reviewing the stickies in this and other forums, learn how to use the search forum, and prepare to be surprised just how much information there already is here.