Originally Posted by
sdsearch
I doubt Chase thought of the GE/PreCheck credit all on its own. They seem to have simply copied what several other cards do, and as mentioned before, those other cards don't reimburse Nexus.
So keep in mind that you're asking for Chase to do is to go beyond what they (apparently) copied from other banks, and become the
first bank to reimburse Nexus.
While that's a noble goal, when looked at that way, doesn't is seem more uphill? Are there enough people interested in Nexus (over GE/PreCheck) for Chase to use this as a selling points for CSR? If not, what's in for them to add this? (Their goal is not give money away, their goal is to gain/keep people using this card, but is anyone really going to decide whether to get or keep or drop CSR based on whether once every 5 years they can get a Nexus or 2 credited, when no other card from any other bank can do it either? And if it makes no difference to the number of CSR users Chase gets, why would they want to just give away more money?
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Again, whether it's one GE or 2 x Nexus, it's once every 5 years, so $20/year. What's $20/year to someone willing to pay $450 (and even net $150) for a credit card annual fee?
Finally, do you have Nexus already? If not, do you realize you have to travel to Canada to complete the interview? So you can get travel credit on the trip to Canada, and/or 3x points on that. (That's probably one of the reasons Nexus costs less, because for many people it incurs greater signup costs on their own than GE does.)
Yes, I realize all this. Grew up in Canada, have family in Canada, and travel there several times a year, so I've had Nexus since the first year it existed (and CanPass prior to that). If they charged 3x for Nexus what they do for GE, it would still be worth it for me. Realize that if you come into YYZ behind the Emirates 380 just once (where they sometimes have to meter people into the hall without Nexus), or leave there on a Sunday night/Mon. morning where the regular line is often an hour long (and many people miss their flights).
Yes, the card is still worth it to me without reimbursement of this. But even if its a small subset of customers would take advantage, its a program that costs 50% less for double the benefit (Canada/US vs. just US), so could be much less costly to Chase. Say Chase has 1,000,000 CSR customers in the first 5 years, and 1% use Nexus instead of GE. I have no idea if they are simply reimbursing the cost, or get a discount on those charges anyway, but let's say no. 10,000 customers *$50 savings = $500,000 saved over 5 years. I know its not a ton to a bank, but still not chump change, IMO (That amount is over 1,100 CSR annual fees). And the customers who use that would get the same benefit from having the card, vs. feeling like they're a bit left out. I'm not going to "downgrade" to GE for sure. But sounds like a win-win to me. Customer benefit at less cost. I'm not going to complain to them if they don't reimburse it, but suggest that they might think about adding it. Seems just adding "Nexus" to the list, or "Trusted Traveler Programs" instead, and minimal extra programming for this, might be worth it.
Back a bit more on-topic, went into the branch to apply. I'm CPC, and was auto-approved, with a surprisingly high credit limit from what I thought I might get. I have 3 active Chase cards, other than this one when I receive it, and the line on this is about 5 x the next highest limit I have. When I got home from the branch, about 15 minutes later, account was already online, and hoping to have it to use shortly.