Booked award ticket on AZ
I booked an award ticket on Alitalia and when I try to look up the PNR I receive a status saying that the ticket has not been issued. However, I have received emails that have ticket numbers on them as well as the same PNR. Does anyone have any experience dealing with this? Do you think I should be concerned?
The website I am looking the PNR up at is below: http://mm.alitalia.com/CA_EN/booking/apvsearch.aspx